If you feel something isn't working correctly, it is best to communicate the matter with our staff first. Often it is not a fault but a configuration issue or another cause. Many problems can be solved with our technicians remotely without sending the product to service. For express claim handling (within 48 h after delivery from the carrier for EUR 16 incl. VAT), please add a note when submitting the case.
You can submit a claim at: https://www.patronum.eu/reklamace-a-vraceni-zbozi