These terms and conditions ("T&C") govern, in line with the provisions of § 1751(1) of Act No. 89/2012 Coll., the Civil Code ("Civil Code"), the mutual rights and obligations of the contracting parties arising from a purchase contract concluded between LJ protection s.r.o., registered office: Tupolevova 741, 199 00 Praha 9, Reg. No. 28496248, VAT ID CZ28496248 ("seller"), and another natural or legal person ("buyer") through the seller's online store. The online store is operated by the seller at the website www.patronum.eu.
1. Introductory provisions
These T&C do not apply to cases where a person intending to buy goods from the seller is a legal entity or a person acting in the course of their business or professional activity when ordering goods.
Provisions deviating from the T&C may be agreed in the purchase contract. Any deviating arrangements in the purchase contract take precedence over the T&C provisions.
Provisions of the T&C are an integral part of the purchase contract. The purchase contract and the T&C are drawn up in Czech and English; the Czech version prevails in case of discrepancies. The T&C may be unilaterally amended by the seller, however such changes do not affect rights and obligations arisen during validity of the previous version.
2. User account
Based on registration on the website, the buyer can access their user interface ("user account"). The buyer can place orders for goods from their user account. The buyer may also order goods without registration directly from the web interface.
When registering and ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is required to update the data in the user account whenever it changes. The buyer's data in the user account and when ordering goods are considered correct by the seller.
Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary for access to their user account.
3. Conclusion of the purchase contract
Any presentation of goods on the web interface is informational; the seller is not obliged to conclude a purchase contract regarding the displayed goods. The provisions of § 1732(2) of the Civil Code do not apply.
The web interface contains information about the goods, including the prices of individual goods. Prices of goods are stated including value-added tax and all related fees. Prices of goods remain valid for the time they are displayed in the web interface. This provision does not limit the seller's ability to conclude a purchase contract on individually negotiated terms.
The web interface also contains information about the costs associated with packaging and delivery of the goods.
To order goods, the buyer fills in the order form. The order form contains in particular information about: ordered goods, payment method, required delivery method, and information on the costs associated with the delivery. After receiving the order, the seller will confirm receipt to the buyer by email.
4. Price of goods and payment terms
The buyer can pay the price of goods and any costs associated with the delivery of goods to the seller using the following methods:
- Cashless transfer to the seller's bank account;
- Online via a payment gateway (card, Apple Pay, Google Pay, instant bank transfer);
- Cash on delivery at the location specified by the buyer in the order;
- Cash payment at personal pickup.
Together with the purchase price, the buyer is obliged to pay the seller for the costs associated with packaging and delivery of the goods in the contracted amount. The purchase price is due within 14 days of the conclusion of the purchase contract unless explicitly agreed otherwise.
5. Withdrawal from the purchase contract
The buyer acknowledges that, pursuant to the provisions of § 1837 of the Civil Code, it is not possible to withdraw, among others, from a purchase contract for the supply of goods that have been modified according to the buyer's wishes or for their person, from a purchase contract for the supply of perishable goods, or from a purchase contract for the supply of goods that have been irreversibly mixed with other goods after delivery.
If it is not a case mentioned above or any other case in which it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract pursuant to the provisions of § 1829(1) of the Civil Code, within fourteen (14) days from the receipt of the goods, while in the event that the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of the last delivery of goods.
Withdrawal from the purchase contract must be sent to the seller within the period mentioned in the previous sentence. To withdraw from the purchase contract, the buyer can use the sample form available at /en/buying-guide/withdrawal-form or send the withdrawal in writing to the seller's email info@patronum.eu.
6. Transport and delivery of goods
If the means of transport is contracted on the basis of a special request from the buyer, the buyer bears the risk and any additional costs associated with this means of transport.
If the seller is obliged under the purchase contract to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. If, for reasons on the buyer's side, the goods need to be delivered repeatedly or in a different way than was stated in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods.
7. Rights from defective performance
The rights and obligations of the contracting parties regarding the rights from defective performance are governed by the relevant generally binding regulations (in particular by the provisions of §§ 1914 to 1925, §§ 2099 to 2117 and §§ 2161 to 2174 of the Civil Code and by Act No. 634/1992 Coll., on consumer protection, as amended). Detailed procedure for filing complaints is set out in the Complaints Policy.
8. Personal data protection
The protection of the personal data of the buyer who is a natural person is provided by the Act No. 110/2019 Coll., on the processing of personal data, as amended, and by Regulation (EU) 2016/679 (GDPR). Detailed information is available in the Privacy Policy.
9. Out-of-court dispute resolution
The Czech Trade Inspection Authority, registered office Štěpánská 567/15, 120 00 Praha 2, Reg. No. 000 20 869, web: https://adr.coi.cz/cs, is competent for out-of-court resolution of consumer disputes arising from the purchase contract. The platform for online dispute resolution at ec.europa.eu/consumers/odr may also be used.
10. Final provisions
If the relationship established by the purchase contract contains an international element, the parties agree that the relationship is governed by Czech law. The choice of law pursuant to the previous sentence does not deprive the buyer who is a consumer of the protection provided to them by provisions of the legal order from which it cannot be derogated by agreement and which would otherwise apply.
If any provision of the T&C is invalid or ineffective, or becomes such, the invalid provision will be replaced by a provision whose meaning approaches as closely as possible the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.
Contact details of the seller: address for delivery LJ protection s.r.o., Tupolevova 741, 199 00 Praha 9, Czech Republic, email info@patronum.eu, phone +420 737 175 720.
In Prague, on 28 April 2026.